No, Daylong Direct NHS prescription service is a free delivery service, although you will have to pay for your NHS prescription medicines as normal, unless you are NHS exempt. Read our guide for more information including up-to-date NHS exemptions and current prescription costs.
It’s best to place your request for your repeat prescription 5-10 days before you need your prescription to arrive. But do not worry, you can use our email reminder service to set helpful reminders a month before you need to order. This allows time for your GP or nurse to authorise the prescription(s), our team to dispense your prescribed items and Royal Mail to deliver it.
No, you don’t need to be in to receive your delivery. Most items that we send should fit through a standard size letterbox. If your prescription will not fit through your letterbox, Royal Mail will let you know how you can rearrange delivery or collection.
No, you will not be required to sign for the package. All prescriptions are delivered by Royal Mail Tracked 48® which provides end-to-end tracking, including email or SMS notifications sent to you about your delivery.
Yes, you can opt to collect your prescription from your local Post Office branch instead. When you are ready to request your prescription, you’ll be asked to choose your delivery address. You can select an address of your choice or search for your nearest local collection point.
over 10,500 Post Office collection points in the UK. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 are open on Sundays.
Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to and a copy of the tracking ID.
When you register with Daylong Direct, we’ll ask you which NHS England GP practice you’re registered with.
When you or your clinician writes the initial prescription form for a compression garment that best suits your clinical needs and preferences such as class, brand, style, colour, size, etc and sends it to your GP practice for approval, it can take from to 3-5 working days for the GP practice to approve it and send the request on to us.
We will then dispense and send it by Royal Mail Tracked 48®, so please allow between 7-10 days for your first order to arrive. Subsequent deliveries will be delivered within 3-5 days. You can opt in to receive emails and/or text notifications about your delivery time. A Royal Mail tracking link will also be provided in the confirmation email to you once your prescription has been dispatched.
We pass on a prescription request to your GP practice within one working day of receiving the request, Monday to Friday, between 9:00am and 5:00pm. Once your GP approves a request, they will send us the prescription form electronically. When we receive your prescription form it is checked by our specialist team and we prepare your order.
On average, GP practice turnaround time for prescription requests is 2-3 working days. However, if there are issues with your requested compression garments it can take longer for your GP practice to send us the prescription form.
This could be due to several of reasons:
They have sent the prescription to your old pharmacy
They would like to speak to you before they issue the prescription
They issued a paper prescription that hasn't arrived in Daylong Direct’s post yet
They may just be busy and haven’t had the chance to send over your prescription yet
If you are concerned over the time it is taking to receive your compression garments, we recommend contacting your GP practice to enquire. Alternatively, you can contact us at [email protected] and we can contact your GP practice to find out what the holdup is.
Some GP surgeries may not allow any third party or pharmacy to order repeat prescriptions on behalf of their patients. If this is the case, please don’t worry! We will still be able to remind you when you need to order your prescription. Simply order as normal with your GP practice and they will send us your prescription form electronically. We will then deliver your prescribed compression hosiery, garments or dressings direct to you, free of charge to your chosen address.
Patients receiving long-term medication or medical devices (i.e. hosiery) may receive repeat prescriptions for a set period. This is until the review date granted by the prescriber (GP or clinician). Your doctor or clinician will usually give you your first prescription which will have 2 parts.
On a GREEN slip is the actual prescription which you send to your dispenser i.e. Daylong to obtain your prescribed compression garment. The WHITE SLIP shows the list of items that you can order as repeat issues. We also call this the repeat re-order form. Please keep this as you need for requesting your garments in 6 months’ time. To order more medication: please mark only those items that you need by ticking each item on the WHITE SLIP within 5 days of running out please. Please do not tick items that you do not need.
Then place your re-order form in the prescription in your GP request box by their main reception desk or post it to the surgery. Please check what the system is at your GP surgery. If you have lost your re-order form you can ask the GP or clinic reception to print one for you or you can write the items you are requesting on a form provided by reception. Please allow sufficient time to order your repeat medication so that you do not run out. Please do not stockpile garments.
PURPLE SLIPS, which are normally written by prescribing nurses or specialists, don’t have a WHITE SLIP, so you may not receive a WHITE SLIP with your first prescription. Therefore, you can obtain your repeat prescription by:
Telephone: contact the GP reception and request your repeat prescription for your compression garment
Written request:send a written request by post to your GP practice with a stamped addressed envelope so that it can be returned to you.
Online: some GP practices now have online services – please check with your GP practice
IIn order to help the GP practice prescribe the correct product please give as much information about your previous garment as you can. The prescription must have a written description of the product prescribed; brand, class, colour, style, size, quantity, optional extras (codes) if required.
For made to measure garments, please include the measurement form in the envelope with the prescription. If you do not have this, Daylong will help to track down your previous measurement form.
Yes, we only use plain, discreet packaging without any branding or labels.
If your GP practice isn’t part of the NHS Electronic Prescription Service (EPS) and only handles paper prescription forms, please send your prescription form to Daylong Direct using our FREEPOST address: FREEPOST RTHL-YUAG-GCST, Daylong, 10 Cossall Industrial Estate, Ilkeston, Derbyshire, DE7 5UG
You can request free envelopes from our customer service team or just write the freepost address on any envelope, remember not to add any stamps, it is a free service. You may need to contact your GP practice to request them to send you your repeat prescription form.
This means you will need to contact your GP to request your repeat prescription garments / items and you will need to post your paper prescriptions to Daylong Direct.
Yes, our services are available in throughout the UK.
The Electronic Prescription Service (EPS) is an NHS service that enables your GP practice to send your prescription form to a dispensary (eg Daylong Direct) that you nominate as your NHS online dispensary. Your GP practice can then send repeat prescription forms electronically to us at Daylong Direct and we can deliver your compression hosiery direct to you at home or to any address you choos, including Post offices, e so there’s no need to visit your local pharmacy or GP practice to collect.
You can nominate Daylong Direct as your preferred dispensary of compression hosiery, quoting Reference No. FJ708 (you don’t need to have a prescription on order). It is a free and easy way to receive all your prescription compression hosiery and wound care.
Instead of having to collect paper prescription forms from your doctor and take them to your pharmacy, which then has to order in your particular compression garments for you to collect a week or two later; we can arrange for your doctor to send your repeat prescription forms electronically to Daylong Direct and then we will send you your compression hosiery direct to your home in 3-5 working days.
Yes, this service is available if you have a repeat NHS prescription, whether you’re NHS exempt or if you have to pay for your prescription items. Read our guide for more information on prescription charges, including current NHS exemptions and prescription costs.
Having vascular or lymphatic condition, ill health or a long-term disability can be challenging in many ways. To help you understand the costs associated with NHS prescriptions, please find below the current charges and schemes available.
The standard prescription cost in England is currently £9.15 per item. This means that if you collect a prescription that has several types of medication, you will pay £9.15 for each one. In the case of compression garments, each individual garment is classed as a separate item. In Scotland, Wales and Northern Ireland all prescriptions are free for anybody who is registered with a GP practice in that country.
If you are concerned about the cost of prescription items, it may be worth talking to your GP or your local pharmacy team about whether or not you qualify for free NHS prescriptions.
In England, there are several categories of people who are eligible to receive free NHS prescriptions. These categories include:
Anyone aged under 16 or over 60
Anyone aged 16-18 in full-time education
Pregnant women or new mothers who have given birth in the past 12 months with a valid maternity exemption certificate
Anyone who has a valid medical exemption certificate as a result of specific disease or disability (you can consult the full list of conditions that make you eligible)
Certain people on a low income or receiving benefits
People receiving specific pensions
Find out more about who qualifies, Remember that it is your responsibility to find out whether you are eligible; wrongly claiming free NHS prescriptions when you are not eligible may result in a penalty charge of up to £100.
Yes, it is. If you are someone who picks up NHS prescription medication regularly from the pharmacy, then you may benefit from applying for a NHS prescription prepayment certificate (PPC).
A PPC is a card that you pay for and display whenever you visit the pharmacy to pick up NHS prescription medication. Two types are available:
A three-month certificate, priced at £29.65
A 12-month certificate, priced at £105.90
You can pay for your PPC online, over the phone or by post. If you opt for a three-month certificate, you will have to pay the one-off sum of £29.65 when you apply. If you opt for a 12-month certificate, you can either pay the one-off sum of £105.90 when you apply, or set up a Direct Debit (in this case, 10 instalments of £10.59 will be taken from your account over the year).
Once you have applied and paid for your certificate (or set up your Direct Debit), you will receive your card. You can then show this card in place of payment every time you pick up NHS prescription medication; simply give the pharmacist your valid, in-date card and they will be able to hand over your medication free of charge.
Certain patients struggling with the cost of NHS prescriptions will be eligible for the NHS Low Income Scheme, which can fully fund your prescription costs. You can apply for this scheme as long as you don’t have savings or investments of over £16,000 (or £23,250 if you live in a care home). Your application will be assessed with your income, outgoings, savings and investments in mind. If your application is successful you will be granted an HC2 certificate, which entitles you to free prescriptions.
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