Shipping Information

Shipping Information

Delivery

All orders received before 1pm will be shipped the same working day stock permitting. Orders after 1pm Friday will be dispatched the next working day.

  • United Kingdom

    • Royal Mail 48 Tracked £3.00 – Free on orders over £40

  • Europe/EIRE

    • At this time, our shipping services are restricted to the UK only.

  • Rest of World

    • At this time, our shipping services are restricted to the UK only.

How long will it take for my order to arrive?

Your order will normally be delivered within 3 to 5 working days.

Backorders: Orders placed on backorder may take longer to deliver. This is because the item needs to be restocked at our warehouse before it can be shipped to you. We will provide you with an estimated delivery date for your backordered item(s) when you place your order.

Can I track my order?

Please contact our customer service team on 0800 195 0160 or e-mail at [email protected] and they will be able to assist you regarding the status of your order.

Can I cancel or edit my order once it’s placed?

To cancel or amend your order, please call our Customer Care team on 0800 195 0160 or alternatively email [email protected].

Occasionally, it may be too late to cancel or edit an order if it has already been dispatched.

Can I change the delivery address on my order?

To discuss delivery options, please call our Customer Care team on 0800 195 0160 or alternatively email [email protected].

If your order has already been dispatched, it will not be possible to make any amendments to the delivery address.

What if I’m missing an item from my order?

If you appear to be missing an item from your order please call our Customer Care team on 0800 195 0160 or alternatively email [email protected].

If you have ordered more than one item, the other item(s) may be to follow as we will always dispatch any items we have in stock to ensure you receive your order.

We kindly ask you to include this information in your enquiry:

  • Your Name
  • Email address that you place your order with
  • Web Order Number beginning with “#000”
  • Product Name & SKU Code of the missing product

I received the wrong item in my order. What should I do?

To discuss this further, please call our Customer Care team on 0800 195 0160 or alternatively email [email protected].

We kindly ask you to include this information in your enquiry:

  • Your Name
  • Email address that you place your order with
  • Web Order Number beginning with “#000”
  • Product Name & SKU Code

My item seems to be faulty. What can I do?

If any item(s) you have received appear faulty please call our Customer Care team on 0800 195 0160 or alternatively email [email protected].

We kindly ask you to include this information in your enquiry:

  • Your Name
  • Email address that you place your order with
  • Web Order Number beginning with “#000”
  • Product Name & SKU Code

We may require the item(s) back for inspection or photographs of the item(s).

Will you put the parcel somewhere else if I leave a note?

Although not guaranteed, our courier may leave your parcel with a neighbour or in a location specified by you.

Can someone else sign for my delivery?

Yes, anyone at the specified address can sign for the goods.

Can I pick up my order from your warehouse?

Unfortunately, it is not possible to collect orders from our warehouse.

Back to top